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TRANSITION TO A BETTER PCD:
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ComplianceAs you may know, the industry that PCD operates in (discount medical plan organizations, or DMPOs) has been experiencing increased aggressive regulation by many states. In order to continue to offer the PCD program in compliance with the myriad of different state regulations, we have spent the past few months getting all the puzzle pieces in place for compliance—to ensure your participation is free from worry—and compliant—with all these various state regulations. Effective June 1, 2012, PCD will transition existing Provider and Patient agreements into compliance through the Discount Medical Plan Organization, AccessOne. Don't worry...PCD will still offer the same great discount program for your patients! We've even come up with an even better membership fee solution. Check it out on the next tab! Please return the NEW PCD PROVIDER AGREEMENT for compliance to take effect in your office. Fax to (888) 755-9005. New PCD Patient FeeEffective June 1, 2012, patient membership fees will change. PCD will be eliminating the two old membership categories, Individual and Family, creating a new, single membership category that may include a spouse and children up to the age of 26! New Membership fees will be $37 for both Individuals and Families. That’s almost a twenty percent savings from the previous $45.00 membership fee for families! New Patient Members can choose one of the following membership terms & amounts: IMPORTANT NOTICE FOR EXISTING MEMBERS: Some of our Individual Patient Members have been a part of the PCD program for many, many years, and we don't want to raise our fees for those loyal members! So, we came up with a solution, and should your patients elect to take advantage of it, their membership fees can remain at $30, and are guaranteed to never go higher! PCD will continue to renew EXISTING Individual PCD Patient Members annually for $30 for as long as they maintain uninterrupted PCD membership plans. Individual Members must renew by their expiration date to keep their $30 renewal rate. If a plan is not renewed by the expiration date, the renewal fee will become $37. We will continue to send out two written notices and three email notices to let your patients know they can renew at their same rate. If a patient wants to upgrade to allow family members, they will need to switch to the new $37 membership, which will be an additional $7.00. FOR PCD PATIENTS TO TAKE ADVANTAGE OF THE OFFER LISTED ABOVE, THEY MUST RENEW BY PHONE OR ON OUR WEBSITE AT WWW.BEWELL2.COM. YOUR NEW PCD MATERIALS WILL NOT HAVE THIS SPECIAL REDUCED FEE OPTION. All existing Family Memberships will be reduced to the new $37 rate at the time of their renewal.
Notify Your Existing PCD Patients Copy and paste the following script into an email or letter/billing stuffer to your existing PCD patients to let them know about these exciting changes for A Better PCD experience in your office:
Office TransitionFor your office, utilizing the PCD program will be just as easy as it’s always been! New forms and materials will be mailed to you from PCD by priority mail by May 14, 2012 for this transition. If you do not receive your new materials by May 18th, please contact us to verify we have your most recent mailing address. There will be very few changes with the program, but if you have any questions at all, give us a call at 800.239.3552. We're here to help! Beginning June 1st, please discard all old membership cards, enrollment forms and renewal forms. No old forms can be accepted after the transition date. Take a look at the new forms you'll be receiving in the mail soon:
Also, you may want to take a look at the newly revised PCD Implementation Training Manual. If you have any questions, please feel free to call (800) 239-3552. All PCD Providers and CA's have access to free training through a phone consultation with a PCD specialist at your convenience. Training Manual Click on the links below to open a PDF for that section of the manual: 1.1 Contacting PCD & Staff Orientation 1.2 Training Registration 1.3 Referrals & The Doctor Profile Worksheet 1.4 Introduction to BeWell2.com
Section 2 - Implementation Materials 2.1 Sample Implementation Materials 2.2 About PCD Materials
3.1 A Word About Fees from PCD President, Stephen Below, DC 3.2 Determining Your PCD Fee for Cash Patients 3.3 PCD & Medicare PCD Medicare Claim Submission Non-Authorization Form
Section 4 - Enrolling New Members 4.1 Enrolling New Members 4.2 Valued Patient Letter Template, Script, and Notification Check-list 4.3 You’re Ready to Start Enrolling Patients 4.4 Managing Your PCD Patients 4.5 FAQ’s from Providers & CA’s
Section 5 - Marketing Made Easy 5.1 Marketing 5.2 Customized Ad Slicks (click here for Ad Slicks) 5.3 Press Announcements
Provider Change of Address Form Patient Change of Address Form Cancellation Policy
Transition FAQ's
Transitioning can be a major overhaul for both of our offices, but hopefully we can help simplify things here by addressing questions or problems as they begin to come in to the PCD office. Take a moment to look over these for helpful information:
Q. I noticed the PCD Patient list still has a place for Ind/Fam with our new materials, what should we mark here? A. Unfortunately, that is an error on our part! We automated the card printing with the old Patient List, but this issue has since been resolved and your next patient list will not have that category listed. For the time being, you will not have to mark anything at all.
Q. I am already a PCD Provider. Do I have to complete the new enrollment form? A. Yes. You can fax your new enrollment form to our office to (888) 755-9005.
Q. Am I supposed to use the new materials before June 1st? A. We suggest you do not use your new materials before the 1st because our website will not reflect those changes until then, but if you would like to go ahead and do so, you may. Please just explain to your patients that their payment will not be posted until June 1st with the transition. Q. Why is there no place to upgrade on the renewal form? A. The new renewal forms will not have a place to upgrade because the only patients eligible for an upgrade are existing members prior to June 1st who partake in the patient promotion that offers renewals and upgrades directly with the PCD office prior to their expiration date. Please see the "Notifying Your Existing Patients" letter under New Patient Fee tab.
Q. Why did I not receive any Patient Folders in my transition order? A. PCD has chosen to discontinue the Patient Folders. These folders used to house our membership cards, but with the new card carrier letter/card combo, we no longer will print the previous patient folders.
Q. Why is the lower portion of the Member Participation Agreement and the Renewal Form perforated? A. PCD will detach and shred consumer credit card information after the payment is processed. We suggest CA's do the same on their yellow copies kept on file. This will help patients know that their credit card information is secure.
If you have an additional question about the transition, please feel free to contact our office at This e-mail address is being protected from spambots. You need JavaScript enabled to view it or (800) 239-3552! We're here to help!
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